Shipping & Box Updates

Welcome to Riddle's Tea Shoppe! We understand how important it is for you to receive your orders in a timely manner, and we want to keep you informed with updates and information. We value your satisfaction and want to ensure a smooth and delightful experience from the moment you place your order to the moment it arrives at your doorstep.

 

Current Fulfillment Status - July 2024:

Fulfillment from our Maryland fulfillment center is currently 7-10 business days. 

Mystery Boxes are requiring 1-2 extra days to process.

 

Box Updates - July 2024:

Howl's Moving Teahouse & Totoro Spring

Updates:

  • 7/12 - All packages have shipped! Please give your tracking numbers a few days to update :) Thanks so much for your patience!
  • 7/5 - We are almost there! Please make sure you give those tracking numbers a few days to update <3 
  • 6/24 - Happy Monday! We're wrapping up shipping this week! Hooray! Thank you so much for your patience! :D
  • 6/21 - It's taking a longer to get through box shipping than expected, but I wanted to reassure everyone that we are getting through the orders. Since it's just one person assembling & shipping, it's been hard to gauge how long it will take for a box to be put together, but know that each day (and weekend) I am working hard to get them to you.
  • 6/3 - We're continuing to work through boxes, and we anticipate it to take 1-2 weeks with us shipping both boxes simultaneously! Thank you for your patience! 
  • 5/30 - Shipping for both boxes has begun!
  • 5/22 - We're excited to announce we'll begin shipping soon! Our tentative ship date is May 30th!

Kiki's Magic Bakery

Updates:

  • 5/3 - 100% of orders have shipped! Please give a few days for your tracking number to update :) Thank you so much for your patience!
  • 4/23 - 87% of orders have shipped!
  • 4/16 - 72% of orders have shipped!
  • 4/12 - 50% of orders have shipped!
  • 4/8 - 35% of orders have shipped!
  • 4/4 - We're shipping! 25% of orders have shipped!
  • 4/1 - The final piece of our box arrived on Friday, and it looks great! Shipping commencing! We anticipate shipping to take 1-2 weeks depending on how fast we can move through assembly.
  • 3/22 - New shipping date is 3/29 due to production issues. Fingers-crossed and send good vibes that our final piece of the box arrives safely! <3 
  • Shipping begins March 18th!
  • Boxes are scheduled to ship in late February/early March.

     

    A Note on Curated Boxes & Box Delays:

     

    At Riddle's Tea Shoppe, we understand that waiting for your order can be frustrating, especially when it comes to box delays. We want to give some insight as to why these delays frequently occur.

    Box delays can happen for various reasons, and they're often beyond our control. One common reason for box delays is the custom nature of our products. Each item is carefully crafted and packaged to ensure the highest quality. As artists and designers, we will not ship items that do not meet our standards, and this may cause delays if we have to have something reprinted/manufactured again. This attention to detail takes time, but we believe it's worth it to provide you with the best experience possible.

    In addition to the custom nature of our products, box delays can also occur due to manufacturer or printer delays. Sometimes, our suppliers may experience unexpected challenges or delays in producing materials and products that go into our box. While we work closely with our manufacturers to minimize these delays, they can still occur from time to time.

    We understand that waiting for your order can be frustrating, and we apologize for any inconvenience caused by box delays. We want to assure you that we are doing everything we can to minimize these delays and provide you with the best possible service.

    If you have any questions or concerns about box delays or your order, please don't hesitate to reach out to us! Thank you for your understanding and support. We appreciate your patience as we work to deliver you delightful tea blends and whimsical box experiences!

    For help, order issues, or questions, please contact us at hello@riddlesteashoppe.com